مطلوب خدمة عملاء

12/03/2012

مصطفي الحامولي

مصر-الجيزة

A highly reputable construction company is seeking the following candidates: Job Title: Customer Support Service Job location: Abu Rawash Industrial Zone, Cairo, Egypt Required Candidates: Fresh Graduate Education: Major: High Degree Diploma, General Education Degree or Equivalent (Higher Institutes, Languages/Arts College) Job description: - Deal directly with customers either by telephone, electronically or face to face - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle product and service inquiries - Provide pricing and delivery information - Perform customer verifications - Set up new customer accounts - process orders, forms, applications and requests - Organize workflow to meet customer timeframes - Direct requests and unresolved issues to the designated resource - Manage customers’ accounts - Keep records of customer interactions and transactions - Record details of inquiries, comments and complaints - Record details of actions taken - Prepare and distribute customer activity reports - Maintain customer databases - Manage administration - Communicate and coordinate with internal departments - Follow up on customer interactions - Provide feedback on the efficiency of the customer service process Please send your CV with job title in the subject