الوصف الوظيفي
بيانات الوظيفه
IT Technical Support
0.0
05/13/2013
2013-06-12
PROFESSIONAL
تكنولوجيا
مصر-الجيزة
EXP :2+ YRS Technical Support for Major Account customers - Key Personal Responsibilities *Support: ()Respond to support tickets from clients and colleagues within agreed Service Level Agreements ()Resolve support tickets in a fast and professional manner ()Keep support requester updated on the progress of resolving their support ticket ()Actively comment your work for each support query ()Ensure all support coming in on emails, phones and conversations is logged in the support system ()Log any bugs or feature request in bug and feature handling system ()High Ability for Diagnostics skills for Hardware equipment and operating systems *Error Management ()Proactively and reactively fix any errors found as quickly as possible - Personal Requirements ()Customer service oriented ()Solutions oriented with good problem solving skills ()Professional approach ()Results driven ()Attention to detail ()Proactive and take initiative ()Team player ()Self-motivated ()Hands on approach ()Flexible approach ()Ability to working towards strict deadlines
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